At Boothe Music, LLC, we aim to get your purchases into your hands as soon as possible. This policy outlines our shipping practices to give you an understanding of the process and the timeframes involved.
1. Processing Time: After placing your order, please allow us 2-5 business days to prepare and package your items for shipment. Processing time includes selecting your item(s), quality assurance checks, and packaging for shipment.
2. Shipping Time: Once your order has been processed and is ready to leave our warehouse, the shipping time will generally be up to 7 days. This timeframe is an estimate and can vary due to factors outside of our control, such as inclement weather, postal delays, or high demand.
3. Tracking: Upon shipping, we will send a confirmation email with your tracking number. With this number, you can monitor the progress of your package until it is delivered to you.
4. Shipping Issues: While we strive for prompt delivery, if your order has not arrived within the specified timeframe, or if you've received a delivery notice but have not received your package, please contact us. Our customer service team will assist in tracking down and resolving the issue.
5. Damaged or Lost Packages: If your product arrives damaged or if your package was shipped out but never arrived, please contact us immediately. We will work with the shipping carrier to address the issue and, if necessary, send a replacement.
6. International Shipping: Currently, we ship only within the United States. For inquiries about potential international shipping, please contact our customer service.
"Free Shipping on all orders over $499" does not apply to all products. Heavy and oversized items are exempt from this policy. Call or email for more details.
Please reach out to us at info@boothemusic.com if you have any questions or concerns regarding our shipping policy or your order's status. We value your business and aim to provide a smooth and efficient shipping process for all our customers.
Thank you for choosing Boothe Music, LLC.
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